General terms & conditions
SALES TAX | We charge local sales taxes based on BC Sales tax laws. International customers may be charged duty by your country of origin at time of package delivery. This is not a factor, unfortunately, that we can control so please check with your international shipping authority for details.
ORDER CHARGES | To get your items to you in a jiffy, your credit card is charged when you place an order. If an item you’ve ordered is out of stock, you’ll be issued a refund for that item within 3-5 business days and shipping charges and taxes will be adjusted accordingly. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order.
SHIPPING | We ship via Canada Post to offer you the most economical shipping method possible. If you would like to have speedier delivery on your product(s) purchased we do have a FED EX option. When your item ships, you will receive an email with the parcel number, this is a delivery confirmation number, NOT a tracking number. The number may not show or be updated within the Canada Post system even though it has shipped.
Most in-stock items ship within 2-4 business days of ordering; however, some orders may take up 3-5 days (business) to process depending on weekends or holidays. We cannot refund for expedited shipping charges if orders are shipped within this 48 hour processing time prior to shipping.
If an order is placed online, we will ship the order and cannot have it ready for an in store pick up at this time.
PLEASE NOTE that we are not responsible for lost, stolen or undelivered packages but will work with you to make this right. We do put a mandatory signature required at time package is delivered so as to keep track of delivered package. If you’d like to add insurance to your shipment, please contact us prior to ordering.
INTERNATIONAL SHIPMENTS | Delivery for international orders varies by country but takes an average of 5-12 business days once the order ships. Please note we cannot control customs delays and while it is rare, packages may often take 3-5 weeks to deliver to International destinations. If you need a guaranteed service please select FED EX as a carrier. We ship direct to EVERY country.
DUTIES FOR INTERNATIONAL ORDERS | We are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. If you used a promotion code on your order, you will be charged taxes and duties based on the original price. We are legally obligated by Border Agencies to show the original price of any item(s) purchased.
DELIVERY | We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be issued a refund less original shipping costs. Make sure and double check that your address is right!
EXPRESS ORDERS | Express orders must be received before 1PST to be shipped within one business day. Please choose FED EX for expedited shipments. We cannot guarantee delivery dates using a Canada Post shipping choice.
PRICE ADJUSTMENTS + CODES | We will on occasion run flash sales, who doesn't love a fun sale? Because our sales are only temporary, not a permanent price change, we are unable to honor any price adjustments for order placed outside of 12 hours. If you did purchase the item with this time frame we are happy to issue you a store credit for the price adjustment. Coupon codes must be entered at the time of purchase, no adjustments will be made if a code is not entered at the time of purchase.
RETURNS | We love what we do and we want you to love your items. Brand new unworn, unwashed NON-sale clothing with no stains, visible wear, smells, or animal hair with tags attached may be returned within 30 days of purchase for store credit ONLY, no refunds. Shoes must be Brand New and not have been worn outside to be applicable for full refund.
BEFORE YOU RETURN | Due to hygiene reasons all accessories (including hats & headbands), jewelry, bodysuits, bralettes, seamless wear + items are final sale only. We do have a great sizing chart for these particular items so as the fit will be as true as possible.
Sale items are FINAL SALE. NO EXCEPTIONS. (weekly specials, Featured Sale items, Intimates, Bodysuits, Accessories, and Jewelry).
ALL ITEMS ENDING IN $.99 at the time of purchase are FINAL SALE
CREATE A RETURN | First, verify your item is not final sale. Second, if it has been over 30 days the item(s) are not returnable. If you're still good then you can initiate your return using our RETURN option.
INCORRECT OR DAMAGED ITEMS | If you receive a damaged item please notify us within 3 days of receipt. It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. For a fast response on damaged items email us a picture of the damaged area so we can put a new item aside for you asap so as not to lose out on that item and as soon as the damged item is returned we can mail out the new one. All damaged items must have tags still attached and be in unworn condition in order to be replaced. Any damages resulting in customer cutting package with scissors, washing incorrectly and/or cutting garments unfortunately will not be replaced.
STORE CREDIT | Returns will be processed within 5-7 business days of being received at our warehouse in Nanaimo, BC. You will be issued store credit for the amount of the item at the time of purchase minus incurred shipping charges and/or restocking fee. Items returned that are final sale will be shipped back to the customer or charged up to a 50% restocking fee. Store credit will be emailed to the customer's email account that was created at checkout. Please note that all store credits will expire after a year.
By purchasing from this site you agree to our policies, including our return policy and that we offer store credit only for returned items. If you have any questions regarding our return policy, feel free to email us prior to ordering.