Browse our online store, select the item you would like to purchase, choose your preferred options where applicable, and add it to your cart. When you are ready, proceed to checkout and provide your shipping and payment information. Please review your order carefully before submitting it to make sure all information is correct.

We accept Visa and Mastercard credit cards. Your payment is processed when you place your order.

Your payment is charged when you place your order. Please review your order carefully before submitting it, including your payment information and shipping address.

No. Once an order has been placed, we cannot guarantee that it can be changed or cancelled. Please review your order carefully, including your items, payment information, and shipping address, before submitting your order.

If you have any questions or concerns about your order, please contact us as soon as possible and we’ll be happy to assist you.

If an item you have ordered is out of stock, you will be issued a refund for that item within 3–5 business days.

Shipping charges and taxes will be adjusted accordingly.

No. We ship to the address listed in your order confirmation. Please make sure your shipping address is correct before submitting your order.

Packages returned due to an incorrect address will be refunded less the original shipping costs.

If you notice an error with your shipping address, please contact us as soon as possible and we’ll do our best to assist you.

Yes. You will receive an order confirmation after placing your order. Please review your confirmation carefully to make sure your order details, payment information, and shipping address are correct. If you notice any errors or have any questions, please contact us as soon as possible and we’ll be happy to assist you.

If you notice an error, please contact us as soon as possible. We carefully check orders before shipping, but we cannot be responsible for incorrect information entered during checkout, including incorrect payment information or shipping addresses. Please review your order carefully before submitting it.

Yes. We take your privacy seriously and keep your personally identifiable information secure. Access is limited to authorized employees, agents, and contractors who have agreed to keep your information secure and confidential.

For more information about how we collect, use, and protect your information, please see our Privacy Policy .

Yes, eligible items can be returned for store credit only. Items must be returned within 14 business days and must be unworn, unwashed, undamaged, unused, with all original tags attached and original packaging included.

Return shipping is the customer's responsibility.

Once your return for an unwanted product has been authorized, you are responsible for sending the package back via Canada Post within 14 days after receiving the product, or bringing the item into the store personally when available.

Once your returned items have been inspected by the store, you will typically receive your store credit notification by email within 5–7 business days.

Eligible items must have been purchased within the last 14 days and must be full-priced items in new condition. Items must be undamaged, unworn, unwashed, with tags attached and original packaging.

• Items marked FINAL SALE
• Sale items
• Items purchased at a discount of 20% or more
• Items purchased with discount or promotional codes
• Free gifts or promotional items with retail value
• Accessories
• Intimates, including bralettes and bodysuits
• Earrings

No, not for regular unwanted items. We do not offer exchanges unless the item is damaged and you have sent us documented pictures of the damage within 3 days of receiving it, and we have available stock to hold for you.

Please notify us within 3 days of receiving your order and email pictures of the damaged area to [email protected] , with your invoice number in the subject line. If you purchased more than one item, please identify the affected item in your message.

For damaged items, the tags must still be attached and the item must be unworn in order to be replaced.

For returns of unwanted products, return shipping is paid by the customer.

For defective or manufacturer-damaged products, please contact us with pictures so we can provide further instructions and, where applicable, organize a return shipping label.

The Quintessential Rewards Club allows you to earn points on eligible purchases and redeem them for savings on future purchases.

You can join the Quintessential Rewards Club here . Once you’ve joined, you can start earning points on eligible purchases.

You earn 1 point for every $1 spent on eligible purchases made online or in-store.

250 points can be redeemed for $5 off an eligible purchase.

Yes. Points expire 1 year after they are earned.

Gift cards, Jellycat purchases, and purchases made during Sales events are not eligible for Rewards Club points.